Strategic Change through Business Architecture and Process Management

 

Introduction

Organisations have increasingly become more complex needing to respond quickly to changes in their environment. Change is often driven through reactive and ‘tactical’ change rather than being driven by strategy.

This course aims to make sense of potential ‘strategic’ techniques and offers some sensible guidance on how to start to drive an organisation towards its aims and goals through understanding and driving out strategic changes required within the organisation.

What is BPM?

BPM is a set of methods, tools, and technologies used to design, enact, analyse, and control operational business processes; a process centric approach for improving performance that combines information technologies with process methodologies.

BPM directly promotes increased process effectiveness through the adaptive automation and coordination of people, information, and systems.

What is Business Architecture?

Most organisations lack a well articulated blueprint of their business. While everyone can see their small piece of the puzzle, no-one has visibility of the enterprise as a whole. This in turn constrains the organisation’s ability to define the root cause of critical issues and craft viable solutions. To address this lack of enterprise visibility, organisations must be able to visualise their business through formal business architecture.

By doing the right projects, those aimed at delivering corporate goals, rather than responding reactively to pieces of isolated business change, project by project, it will ensure the best return from invested capital.

Business Architecture provides a discipline to make sure that the current business is fully understood not only in terms of its process and organisational design but how it impacts on its customers.

Business Architecture provides direction and clear communication of an organisation’s destination for all levels of staff.

Target Audience

BACA Level 3

The course is aimed at Business Analysts with at least 4 years of experience.

This course is suitable for Business Analysts, aspiring Business Architects and Programme/Project managers who want to develop a basic understanding of Business Architecture, BPM and how strategic analysis techniques might be applied in their organisation.

Approach

This is a highly interactive course where participants are encouraged to learn though a mixture of lectures, exercises and group discussion. There is an emphasis on practical application through the use of a case study and several organisational examples.

Instructors

All of our instructors have real world experience of working as Business Analysts and Project Managers and are not just ‘training specialists’. While our emphasis is on practical knowledge and skills, all of our instructors are also accredited to teach qualification based courses in their own field.

Course Objectives

By the end of the course the delegate will:

  • Be able to identify and define the important components that make up a Business Architecture
  • Understand how Business Architectures are used
  • Be able to define the critical success factors for an organisation’s Business Architecture effort
  • Understand the organisational structures and associated roles for Business Architecture initiatives
  • Understand principles of Business Process Management
  • Identify critical success factors for effective process renewal
  • Analyse, improve, design and develop processes to meet stakeholder needs and align with technology
  • Be able to make decisions about how Business Architecture and Business Process Management should be used within their organisation

Course Information

Pre-requisites:

  • Attendees are expected to have in-depth experience of business change projects

On-Going Support:

  • 90 days post-course support via email or telephone

Duration

  • 2 days (an optional 3rd day can be used as a workshop session to understand how Business Architecture and BPM might be applied within your organisation)

Participants

  • Maximum 10 delegates per course

Delivery Method

  • On-site only

Course Content

1. Course Introductions/Context

1.1 The drivers for a strategic analysis approach

1.2 Overview of BPM

1.3 Overview of Business Architecture

1.4 Alternative Strategic Analysis approaches

2. Business Process Management Rationale

2.1 Critical success factors for effective process renewal

2.2 Business Process Management Methodology

2.3 Determining the business process strategy

3. Business Process Management Techniques/Approach

3.1 Process mapping techniques

3.2 Analysing the existing processes and their performance - identifying value added

3.3 Renewing the process design

3.4 Developing the process - enabling, supporting and controlling capabilities

3.5 Verifying the new or renewed processes

3.6 Aligning the organisation structure & job roles

3.7 Implementing the new or renewed processes

3.8 Operating the new processes and continuous improvement

3.9 Objections to BPM

4. Business Architecture Rationale

4.1 Components that make up a Business Architecture

4.2 Enterprise Architecture and its relationship with Business Architecture

4.3 How Business Architectures are used

4.4 Defining critical success factors for an organisation’s Business Architecture effort

4.5 Understand the pitfalls that can be associated with progressing a Business Architecture

5. Business Architecture Techniques/Approach

5.1 Customer-centric business design

5.2 The strategic planning cycle and the use of Business Operating Models, Target Operating Models

5.3 Data Architecture and its relevance to Business Architecture

5.4 Diagramming and modelling techniques

5.5 The role of the Business Architect

5.6 Objections to Business Architecture

6. Conclusions and Discussion

6.1 Overlap/links between Business Architecture and Business Process Management

6.2 Next Steps

Available Courses

This is available as an on-site course only, no public courses are scheduled.



If you would like further information on our courses, or would like to discuss how we can build a course for your organisation using our training modules, please contact us.