Real World Training is accredited by APMG International to deliver the following training courses:

  • PRINCE2® (2009 and 2017 Editions)
  • M_o_R®,
  • AgilePM®,
  • AgileBA

These are universally recognised as the standard best practice across all industry sectors for project and risk management.

As well as the accredited courses mentioned above, Real World Training are also pleased to offer bespoke training onsite at your offices.

As an accredited training provider, Real World Training abide by a fully accredited Quality Management System which sets out our policies and procedures for example, concerning GDPR, Equality and Diversity as well as internal processes and procedures. Within our QMS, we have a stated Complaints and Appeals procedure as follows:

Delegate Complaints

All complaints received will be personally dealt with by the Lead Trainer, Rob Walters. A complaint is the dissatisfaction of a delegate or client of Real World Training whether it’s as a result of services as part of a standard accredited course, a bespoke course, or sales/administration actions. A complaint may be received in the format of an email, letter, or the completion of a candidate feedback form, but must be in written format.

On receipt of the complaint, the Lead Trainer will provide an acknowledgement within 7 working hours confirming that the matter is being considered and that a full response will be provided within 2 working days. The Lead Trainer will investigate and respond appropriately to the organisation or individual making the complaint within that agreed timeframe.

Where it is required details of complaints will be notified to PeopleCert eg an exam related matter. 

Appeals Procedure

Delegates wishing to appeal the results of an exam administered through Real World Training Ltd must do so within 14 days of receiving their exam results.

Stage 1 The appeal should be made, in the first instance, to the Lead Trainer. At this stage, a verbal appeal is acceptable, although the delegate is recommended to put the appeal in writing. The appeal will then be considered and investigated and the delegate informed of the outcome of the investigation. If the delegate wants to pursue the appeal further, this will trigger stage 2 of the procedure

Stage 2 The appeal will be passed to PeopleCert who will then take ownership of the appeal and respond to the delegate concerned. It is assumed that PeopleCert have their appeals procedure which will be invoked at this point.